Help and FAQs
We are now closed. We absolutely loved being a part of your lives and hope that you enjoyed shopping with us.
Thank you for a great run!
Jackie & Grace
Finding your Perfect Fit & Other Fun Bits
How do you measure garments?
What are the best decades by body type?
1920’s Wonderful on athletic frames (think rectangular body shapes) and on women with relatively small bust. If this is you, rock flapper dresses and “Chicago” styling!
1930’s Works on most body shapes. Bias cut dresses and a more natural waistline help highlight feminine curves.
1940’s Early 40’s fashion is focused on rectangle body shapes, while the second half of the decade plays homage to curvier, more feminine silhouettes.
1950’s Amazing on Hourglass and inverted triangle figures. This decade’s fashion highlights curves and nipped waists and is packed with sex appeal!
1960’s Early 60’s fashion works on most body shapes, while mid-late styles look wonderful on rectangular and triangular frames. For all other silhouettes, pay attention to colors and patterns: the right color-blocking/pattern can highlight your assets, while the wrong one may draw attention to the wrong areas.
1970’s As with 60’s styles, 70’s fashion works well on rectangular bodies. Beware of patterns!
1980’s 80’s fashion was wild and over the top. Pretty much anything worked, so there are styles that suit every silhouette. If you’re into shoulder pads though, make sure they don’t make your upper half disproportionately large. (same applies to ruffled skirts!)
1990’s Much more toned down than the 80’s, the 90’s were a mish-mash of many different styles. Lucky us, there’s something for everyone!
How do I find out what my body type is?
Fill out Gok Wan’s quiz and find loads of awesome advice!
Where can I find inspiration?
We love In Style magazine, especially their “Deals & Steals”, “Shop Your Closet”, “You Can Do” and “Instant Style”. They’re packed with great ideas and amazing tips to help you build outfits that work. Marie Claire and Grazia also offer awesome possibilities.
Another great way to keep your look fresh and edgy is finding a celebrity (or a few!) whose style you love and getting inspiration from their outfits. Just make sure you adapt them to what suits you and give them your own twist!
Billing, Shipping and Returns/Exchanges
How do I change quantities or cancel an item in my order?
Please email us if you need to make any changes to your order. We will make every effort to accommodate your request, but note that once an order has shipped, the order is no longer editable. Returns are accepted though, so please read our policy!
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page! If you require special shipping services, just contact us.
When will my order ship?
Orders ship within the same day payment is received (except for weekends). You will receive a shipping confirmation email with your parcel’s tracking number once the package has shipped
What are my payment choices?
At this time we only accept PayPal. Please note that we will not ship your order until we receive payment from you.
I have a question on my charges.
Please contact us for assistance!
How do I track my order?
You will receive a package tracking number with your shipping confirmation email. Please go to http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en and use this number to track your order. If you have any questions or need assistance, just send us a quick email.
My order never arrived
Shipping times depend on destination and shipping method. Please check your tracking number (included in your shipping confirmation email) to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact us for assistance.
An item is missing from my shipment
Contact us for assistance! Your order may have been shipped in two different parcels.
How do I return my product?
Please contact us for assistance.
I received the wrong product.
If you feel that you have received the wrong product, please contact us as soon as possible.
What is your return policy?
We accept returns and exchanges as long as the items are returned in their original condition and are delivered back to us within 14 days of the day you received your order (30 days for international customers) If you choose to exchange your item, we will include free shipping on your exchange request. Price differences will be cleared via Pay Pal (if an additional charge is called for, the new item won’t be shipped until payment has cleared). Please note that you’ll need to cover return shipping costs if you choose to return your purchase and request a refund. Refunds will be granted once the returned item(s) are received and inspected by us, and will be for the purchasing price MINUS shipping costs.
Worn or Damaged Returns: If a returned item has been worn, has odours (i.e.smoke/perfume), stains, (deodorant, makeup, etc) tags removed, or isn’t in the original condition in which it was shipped it will be sent back to you at your own expense or charged a 25% restocking fee at our discretion.